Cancellation and refunds.
How to cancel a dermnora subscription, when a refund applies and how long it takes.
Digital service, no shipping
dermnora is an online service. Nothing is shipped. Paid access is switched on in your workspace as soon as Razorpay confirms the payment was captured, normally within minutes. If paid access is not available within 24 hours of a captured payment, contact us and we will either activate it or refund the payment in full.
Cancelling automatic renewal
The clinic owner can cancel renewal at any time from Settings → Plan & billing by choosing Cancel renewal. The current paid period stays active until its end date, clinic records remain accessible, and no further charge is made. Cancelling renewal does not by itself refund the current period.
When we refund
We refund in full, to the original payment method, when:
- a payment was captured but the subscription never activated and we could not activate it within 24 hours;
- the same period was charged twice;
- a renewal was charged after you cancelled renewal and the cancellation was confirmed before the renewal date;
- you request cancellation within 7 days of the first payment on a new subscription and automated delivery has not been used to send messages in that time.
If we materially remove a paid feature during a period you have paid for, you may cancel and receive a pro-rata refund of the unused days of that period. Beyond these cases, fees for the current period are not refundable, and we do not refund partial periods for a change of mind after the first 7 days.
How to request a refund
Write to us from the clinic owner’s email with the clinic name and the payment reference shown in Settings → Plan & billing or on the Razorpay payment confirmation. We acknowledge requests within 2 business days and decide within 5 business days.
Refund timelines
Approved refunds are issued through Razorpay to the original payment method within 2 business days of approval. Razorpay and the issuing bank then take 5 to 7 business days for cards and UPI, and up to 10 business days for net banking, for the amount to appear in your account. We will share the Razorpay refund reference so you can trace it with your bank.
Chargebacks and failed renewals
If a renewal payment fails, paid features pause until a successful payment; records stay readable. Please contact us before raising a chargeback so we can resolve the issue directly; a chargeback on a delivered period may lead to suspension of paid features until it is resolved.
Contact for cancellations and refunds
- Company
- Hypebrand Private Limited
- CIN
- U74994PN2020PTC191280
- GSTIN
- 27AAFCH2923R1Z3
- Registered office
- 125, 7th Cross Road, BTM Layout 2nd StageBilekahalli, Bengaluru, Karnataka 560076
- pratik@dermnora.com
- Phone
- +91 82087 08438
- Support hours
- Monday to Saturday, 10:00 to 18:00 IST
This policy forms part of our terms of service.
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